Travel Specialist
KEY OUTPUTS:
- Interaction with guests, shareholders, staff and journalists telephonically and via email
- Planning and designing itineraries for guests, shareholders, staff and journalists
- Handling reservation requests from either e-mail or telephonically
- Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents
- Professional servicing of our guests
- Selling of our products and services
- Interaction with colleagues, guests and suppliers
- Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry
- Saturday duty and Emergency duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
KNOWLEDGE REQUIRED:
- A good knowledge on any of the destinations that company promote within South, Southern and East Africa
- A good knowledge on FIT and Groups policies and procedures
- A good knowledge of company’s Safari Offers especially Bush Breaks and Family and Friends
- A good knowledge of company’s Staff and Business policies
- Working experience in tour operating and general reservations procedures
SKILLS REQUIRED:
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word and Outlook
- Understanding of travel industry through study or work experience
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Tourplan
- People’s person with great communication skills
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about the company
- Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS:
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED:
- Minimum of one years previous tour consulting experience required
- The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
Contact Zandile Lungu at 011 685 0740